Privacy Policy
Effective Date: August 17, 2026
CSN Collision Concord (“CSN Collision Concord,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request an estimate, schedule or receive vehicle repair services, or otherwise interact with us.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with us, we may collect information including:
Name
Mailing or physical address
Email address
Telephone or mobile number
Preferred method of communication
Vehicle make, model, year, and identification information
Vehicle registration or licence plate information
Vehicle condition and damage information
Photographs or videos of a vehicle
Repair history and related service information
Parts and repair information
Appointment and service details
Where applicable, we may collect information necessary to administer a collision claim, including:
Insurance company information
Policy or claim information
Adjuster information
Accident or incident information
Coverage and authorization information
Information provided by an insurer, dealership, fleet operator, or other authorized party
We may collect information necessary to process payments, invoices, deposits, deductibles, and other transactions.
Payment card information may be processed through third-party payment providers. We generally do not need to retain complete payment card details.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Approximate geographic information
Referring website
Date and time of visits
Website interaction and usage information
We may collect personal information directly from you or from authorized third parties.
For example, information may be provided when you:
Contact us by phone, email, or online form
Request an estimate
Schedule an appointment
Bring a vehicle to our facility
Authorize repairs
Submit information through our website
Communicate with our staff
Make a payment
Participate in a customer or dealership program
We may also receive information from insurers, dealerships, fleet operators, vehicle manufacturers, leasing companies, towing providers, parts suppliers, and other parties involved in providing or coordinating services.
We may use personal information for purposes including:
Providing collision repair and related services
Preparing estimates and repair plans
Scheduling appointments
Communicating with customers
Administering insurance claims
Communicating with insurers and adjusters
Communicating with dealerships and other authorized parties
Ordering parts and coordinating third-party services
Processing payments and invoices
Providing warranties and after-service support
Diagnosing, repairing, testing, and calibrating vehicles
Maintaining business and service records
Responding to questions, requests, and complaints
Improving our services and customer experience
Managing our website and technology
Preventing fraud, misuse, or unauthorized activity
Complying with legal and regulatory requirements
Protecting our rights, property, employees, customers, and business
We may also use information for other purposes where permitted or required by applicable law or where you have provided appropriate consent.
Collision repair frequently involves multiple parties.
Where necessary to provide our services, we may exchange information with an insurer, adjuster, dealership, fleet operator, leasing company, manufacturer, or other authorized party.
For example, we may provide repair estimates, photographs, invoices, repair status updates, vehicle information, and other relevant documentation to an insurer or dealership involved in the repair.
We will limit information shared to what is reasonably necessary for the applicable purpose, subject to applicable law and contractual requirements.
We may use trusted third-party service providers to assist with our business and provide services to you.
These may include providers involved in:
Payment processing
Website hosting and technology
Customer communications
Appointment scheduling
Vehicle transportation or towing
Glass services
Parts and equipment supply
Vehicle diagnostics and calibration
Insurance claim administration
Information technology and security
Accounting and professional services
Third-party providers may have access to personal information only to the extent reasonably necessary to perform services for us or as otherwise permitted by law.
Our website may use cookies, analytics tools, pixels, tags, or similar technologies to operate the website, understand how visitors use it, improve website performance, and support marketing or communications.
Cookies may collect information such as browser type, pages visited, session information, and website interactions.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Where required by applicable law, we will obtain consent before using certain non-essential cookies or similar technologies.
With appropriate consent where required, we may use your contact information to send information about our services, promotions, updates, or other communications that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send communications that are necessary to provide services, process a transaction, administer a repair, respond to your request, or otherwise communicate with you about an existing business relationship.
Where required by applicable law, we will obtain consent before collecting, using, or disclosing personal information for a particular purpose.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to perform those services.
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
Security measures may include access controls, employee practices, technical safeguards, secure systems, and appropriate contractual protections for service providers.
No method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security of personal information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business and transaction records, resolve disputes, meet contractual obligations, comply with legal requirements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our policies and applicable legal requirements.
Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.
Depending on the nature of the request, we may need to verify your identity before providing access or making changes.
Certain information may not be accessible where an applicable legal exception applies.
To make a privacy-related request, please contact us using the information provided below.
If you have a question, concern, or complaint regarding our handling of your personal information, we encourage you to contact us directly.
We will review privacy complaints and take reasonable steps to investigate and respond to concerns.
Privacy Contact:
CSN Collision Concord
355 Confederation Pkwy
Concord, ON L4K 4S1
Phone: (647) 588-8834
Email: appraisal@csnconcord.com
Our website and services are not directed specifically toward children.
We do not knowingly request personal information from children where such collection is prohibited by applicable law.
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those third-party websites. We are not responsible for their privacy practices, content, security, or policies.
We encourage you to review the privacy policies of any third-party websites or services you choose to use.
Some of our service providers, technology providers, or other third parties may process or store information outside of Ontario or Canada.
Where personal information is processed outside the jurisdiction in which it was collected, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities in accordance with applicable law.
We take reasonable steps to ensure that service providers handling personal information provide appropriate protections consistent with our obligations.
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.
The updated Privacy Policy will be posted on our website with a revised effective date.
Your continued use of our website or services following an update constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
If you have questions about this Privacy Policy or how CSN Collision Concord handles personal information, please contact us:
CSN Collision Concord
355 Confederation Pkwy
Concord, ON L4K 4S1
Phone: (647) 588-8834
Email: appraisal@csnconcord.com
Website: www.csnconcord.com
We are committed to handling your information responsibly and to maintaining your trust throughout the repair and service process.
